Frequently Asked

Frequently Asked Questions(FAQ)

Our reception is open from 9:30 am. to 6:00 pm. In the hours

from 6 p.m. to 9.30 am. we will assist you on our phones +34 91360 83 75 and +34 657 93 98 99 and in our email

The check-in time is at 3:00 pm.

Early check-in is on request. In any case, we are happy to store your suitcases from 8:00 am. at the Reception

 The check-out time is at 12 pm.

Late Check out is on request with an extra cost that we will inform you at the Reception.

It’s very simple. 24 hours before your arrival you will receive a unique access code to the Hotel and your Suite.
Please come to the reception the next morning so that we can meet you and make the official check-in.

You will enjoy a fully equipped kitchen with ceramic hob, microwave, coffee maker, kettle, toaster and all the utensils you need for your stay

Every day, except for the kitchen. Out of respect for the environment, the sheets and towels are changed on the fourth day of your stay.

In the establishment itself we have a self-service laundry for our customers that they can use during reception hours.

On request, we will place a cot with a double mattress and a bath in the bathroom for your baby.

We’re sorry, but you’ll have to leave your pets at home.

It is strictly forbidden to smoke anywhere in the hotel.

On request we have a Standard Suite fully adapted for people with reduced mobility, with a flat shower, shower seat, toilet with side bars and large
dimensions. You can access your Suite from the ground floor by elevator.
Notice: access to the building is through the original XVIII century door with a slope not recommended for electric chairs.

The parking lot in the Plaza de Santa has an elevator to the street and offers all our customers an exclusive 20% discount. Request the discount coupon at the Reception that you must deliver along with your ticket at the parking lot itself.

We have a totally free luggage storage service at the reception.

Each category has a maximum capacity that includes children and babies that cannot be exceeded. Each rate depends on the total number of occupants, so if you need to make any changes after making your reservation, be sure to contact us.